Legal Information

Please read our terms and policies carefully.

Terms of Service

Last updated: February 2, 2026

Welcome to VON COOKIES! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service.

1. Products and Availability

All products are subject to availability. Being a handmade product, there may be slight variations in the appearance of our cookies compared to the images shown on the website. We reserve the right to discontinue any product at any time.

2. Pricing and Payment

Prices for our products are subject to change without notice. We accept payments via bank transfer and QRIS. Orders will only be processed once payment confirmation is received.

3. Shipping and Delivery

We are not responsible for delays caused by the courier service. Please ensure your shipping address is correct. We are not liable for packages delivered to the wrong address due to customer error.

4. Returns and Refunds

Due to the perishable nature of our products (food items), we do not accept returns or exchanges. However, if your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photographic evidence, and we will do our best to resolve the issue.

Privacy Policy

Last updated: February 2, 2026

At VON COOKIES, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

When you make a purchase from our store, we collect the personal information you give us such as your name, address, and email address to fulfill your order.

2. How We Use Your Information

  • To process and deliver your orders.
  • To communicate with you regarding your purchase.
  • To improve our store offerings and website experience.

3. Third-Party Services

We may share your information with third-party services only to the extent necessary to allow them to perform services for us, such as payment gateways and shipping couriers (e.g., JNE, GoSend).

4. Cookies (The Digital Kind)

Yes, we sell cookies, and we use them too! Our website uses digital cookies to enhance your browsing experience and keep your cart updated. By using our site, you consent to our use of cookies.

Have Questions?

If you have any questions about these Terms or our Privacy Policy, please contact us at:

support@voncookies.com